The Service Workplace is designed for workstations used by a changing roster of employees (desk sharing) – making it ideal for call centers and shift work.

Nobody is tied to a particular desk; anyone can sign on at any computer and get down to work right away. This standardized workplace out of the T-Systems Cloud makes it possible to provide support for all users who do not have any special requirements in terms of the client hardware, e.g. HR agents or warehouse personel. This package is also suitable for training and education environments and for employees who need to access data from different locations, such as staff at retail outlets or on-site service engineers.

The Service Workplace is a virtual desktop environment based on Microsoft Windows. All applications and data are supplied via a network. Employees do not need computers equipped with hard drives. They access information and programs stored on central systems via cost-effective thin clients. As no data is stored locally on the thin clients, installation is very straightforward. And if the machines are defective, they can be quickly replaced without the help of IT specialists. Moreover, centrally managed and maintained end-user workplaces are less prone to failure because there are no parts subject to wear, like hard drives. In addition, the Service Workplace can be seamlessly integrated into existing infrastructures and diverse security systems.

Thin-client devices are robust and can be deployed in harsh or dirty environments, such as production plants. They are also cheaper than full-featured PCs and, at over 60 months, their life expectancy is almost twice as long. What’s more, they are easier to dispose of and replace, in an eco-friendly way. And they require less power and generate less noise and heat.

Service Workplace: